ChatGPT for Customer Support
Enhance customer service with AI conversation tools
Master AI-powered customer support techniques using ChatGPT and similar tools to respond faster, handle complex queries, and maintain service quality.
What You'll Learn
- Create effective prompts for customer service scenarios
- Generate professional and empathetic responses
- Handle difficult customer situations with AI assistance
- Build response templates and knowledge bases
- Maintain brand voice and tone with AI
- Escalate appropriately and know AI limitations
Real-World Applications
Responding to common customer inquiries
Handling refund and complaint requests
Creating FAQ responses from customer questions
Course Content
12 modules
- AI in Modern Customer Support
- ChatGPT Fundamentals for Service Teams
- Crafting Effective Customer Service Prompts
- Tone and Empathy in AI-Generated Responses
- Handling Complaints and Difficult Situations
- Building Response Template Libraries
- AI-Assisted Multilingual Support (with Human Review)
- Quality Assurance and Response Review
- When to Use AI vs. Human Touch
- Privacy and Confidentiality in Customer Data
- Integrating AI into Existing Workflows
- Measuring Success and Continuous Improvement
Ready to Get Started?
Choose a plan or send an enrollment request for this course.
What You Need
Prerequisites
- No technical background or coding experience required
- Basic computer literacy (email, web browsing, file management)
- Willingness to practice and experiment with new tools
Technical Requirements
- Computer (Windows, Mac, or Linux) with internet connection
- Modern web browser (Chrome, Firefox, Safari, or Edge)
- Email account for tool registrations
- Most tools have free tiers (some courses may recommend paid subscriptions)